Event: Scaling AI to Boost Quality and Efficiency in Customer Communication

Join us on Wednesday, June 18th at the ADC Office in Copenhagen for a morning event where AI practitioners share real-world strategies for scaling AI in customer communication. Whether you are on the onset of your scalable AI journey or aiming to enhance your current solutions, this event will provide you with actionable insights and inspiring use cases on how to drive your efforts forward. 

Wednesday, June 18th, 2025
8:30 – 10:30 

ADC Denmark Office
Overgaden Oven Vandet 58A, 2. Floor
1415 Copenhagen

In today’s rapidly evolving digital world, enhancing customer communication is crucial across all industries. As organisations strive to improve their service offerings and operational efficiency, leveraging AI solutions for customer support becomes essential to ensure high-quality interactions and streamlined processes.  

Join us for this enlightening morning session featuring insightful presentations that showcase real-world applications of AI solutions in customer communication. We will focus on three compelling use cases:  

• Danske Bank: Discover how automated customer replies have evolved from initial pilots to a robust, large-scale setup, enhancing efficiency and customer satisfaction. 

• 3Shape: Learn how transforming customer support with AI has optimised service delivery and customer engagement. 

• A large Dutch insurance company: Explore the implementation of a multi-agent chatbot system that optimises customer interactions and support. 

Whether you are just beginning to integrate AI solutions into customer communication or seeking to refine your current strategies, this event will offer valuable insights and inspiration to kickstart or elevate your journey further. 

8:30-9:00: Arrival and breakfast
9:00-9:20: Scaling from first pilot to robust operating model
9:20-9:40: Transforming customer support with AI
9:40-10:00: Real-time interaction with customers – The new wave of chatbots
10:00-10:30: Mingling & networking 

• Rasmus Gansted Brink, Head of Commercial Data Science at Danske Bank   
• Jannes Koopmann, AI Business Owner at 3shape 
• Lourens Vale, Senior Consultant at ADC Consulting